World-Class Service, Repairs, and Support
Need a repair? Submit the form below.
We guarantee above-and-beyond service and support for each part we repair. Enjoy personal touchpoints like:
- Live Video Chat: Connect with us from the job site. We hold live video chats with customers to remotely view what they see, quickly troubleshoot issues and then recommend quick fixes or next steps.
- Arranged Pick Up and Delivery: We will arrange for your hot-air tool to be picked up and dropped off after it’s been serviced, saving you money in costly shipping fees.
- Inventory: We stock a wide range of tools and parts onsite to streamline order shipment and repairs.
- Expertise: There are certified technicians employed full time for immediate troubleshooting support.
- Equipment: Our state-of-the-art instrumentation and tools run diagnostic tests, make repairs and recalibrate settings.
- Preventative Maintenance: With each repair, we also perform any necessary preventative maintenance to prolong the life of your tool and help avoid future breakdowns.
- Rentals: Rent a replacement tool while IHS repairs your broken one and avoid costly downtime.
- White-Glove Service: Every tool we repair is cleaned and delivered back to you in like-new condition.
Service & Repair Request
If your hot-air or roofing product is in need of service or repair, please complete the contact form below and one of our certified technicians will be in touch as soon as possible.
If you'd rather speak to an authorized service technician over the phone, please call 844-862-7880.